Fabio Calabrese
Experienced Service Manager with an extensive background in the IT support industry, known for being organized, highly motivated, a quick learner, and adept at solving intricate problems. Flexible, adaptable, and accustomed to thriving in challenging environments. years of experience.
About
Born and raised in Italy, I’ve been living abroad with my family since 2010. My passion for technology started over 20 years ago, driven by a natural curiosity and the urge to understand how things work. Over time, this curiosity turned into a talent for shaping ideas and working with people to turn them into something real, useful, and simple. When I’m not at my desk, you’ll probably find me looking up at the night sky through my telescope, or flying across digital skies in a flight simulator — because whether it’s real or virtual, I’ve always been drawn to exploring new horizons.
Experience
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IBM Poland - Wroclaw, Poland
2010 – presentProgressed through multiple roles:- Blue Squad Leader (2024–present) – Led cross-disciplinary cybersecurity operations, SIEM
- Security Service Manager (2017–2024) – Oversaw managed security services delivery, governance, and service quality improvement initiatives
- Sr. Tech Service Team Leader (2015–2017) – Managed service delivery for 3 core platforms (Mainframe, AS400, OpenVMS) for Italy market, ensuring KPI compliance
- EMEA Service Manager (2013–2015) – Coordinated IT operations and stakeholder engagement across multiple regions
- Client Support Manager (2010–2013) – Enhanced IT support processes, reducing resolution times and improving service standards
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Olimpia Uitzendbureau - Milan, Italy
2008 – 2010- IT Manager / System Administrator – Managed IT infrastructure and operations for 12 branches (~70 users), overseeing networks, servers, assets, and facility projects to ensure service continuity
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Work Service srl - Sesto San Giovanni, Italy
2006 – 2008- System Administrator / Webmaster – Provided on-premises IT administration for SMB environments, installing servers, automating backups, and maintaining corporate web presence
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Various Companies - Milan area, Italy
2000 – 2006- Technician & Consultant - Delivered on-site IT support for SMB and retail clients, including system installations, network setup, troubleshooting, and user training
Education
🎓 Master's Degree in Political Science
University of Milan — 93/110
📜 Electrical and Electronics Technician
IPSIA Monza — 42/60
🧑🔧 Technical assistance experts specializing in pre-and post-sales support for industrial electronic applications business
Lombardy region — 99/100
Certificates
You can see an extensive list by visiting my profile on Credly .